REFUND POLICY

When paying by card, cash refunds are not allowed. The return procedure is regulated by the rules of international payment systems.

The return procedure is regulated by Article 26.1 of the Federal Law “On Protection of Consumer Rights”.

• The consumer has the right to refuse the goods at any time before handing over the goods, and after handing over the goods – within seven days;
• Return of goods of proper quality is possible if its trade dress, consumer properties, label, as well as a document confirming the fact and conditions of purchase of the specified goods;
• The consumer has no right to refuse goods of proper quality, which have individually specific properties if the specified goods can be used exclusively by the person purchasing them;
  
• A consumer is not entitled to refuse goods that fall under the category of “Underwear” of proper quality.

• When the consumer rejects the goods, the seller must return the amount of money paid by the consumer under the contract, excluding the seller’s costs of delivery of the returned goods from the consumer, no later than ten days from the day the seller received the goods from the carrier service.

Sportswear and thermal underwear cannot be returned. These items can only be exchanged if the customer finds the wrong size when trying them on for the first time. The customer reserves the right to inform the manager about the wrong size when ordering abroad or in other cities (all except Moscow) and after trying them on, the model or size will be changed. The buyer may refuse the goods until the moment of payment. If the customer wishes to order delivery without trying the item on, he/she has the right to exchange it for a different size.

All other items, which are not garments, may be exchanged or returned within 7 days after the receipt of the goods.

To get a refund to your bank card you will need to fill out the “Money Refund Application” which will be sent by the company to your e-mail address upon request and send it along with a copy of your passport to fluidefit@gmail.com.

The refund will be made to the bank card within 21 (twenty-one) business days from the date of confirmation of the product’s marketable condition and verification of the correctness of the application.

To get a refund for transactions made in error, the customer must submit a written request and enclose a copy of the passport and receipts confirming the erroneous charge-off. This application must be sent to fluidefit@gmail.com.

The amount of refund will be equal to the amount of purchase excluding delivery. The time of consideration of the Application and refund begins to be calculated from the date of receipt by the Company of the Application and is calculated in working days excluding holidays/days off.